OnStar won a Steve award for “Best Use of Technology in Customer Service.” It marks the second year in a row OnStar has won the customer service award, although last year, it won for its customer service department.
More than 3 million calls are received by OnStar advisors each month.
The most popular service requests for the OnStar in-car emergency/telematics system are:
Turn-by-Turn Navigation: more than 2 million requests per month
Remote Door Unlocks: nearly 60,000 requests per month
On-demand Vehicle Diagnostic updates: about 55,700 requests per month
Additionally, OnStar also sends more than 4 million Vehicle Diagnostic emails to customers every month.